No. Appointly is not a CRM. It does not currently support customer profiles, customer history, segmentation, tags, notes or marketing automation. Appointly is an appointment booking app focused on online booking, WhatsApp confirmations and 24-hour WhatsApp reminders.

Does Appointly support GST invoices?

No. GST invoicing is not currently supported. Appointly does not generate tax invoices, GST reports or accounting exports. Salons that need GST invoicing pair Appointly with their existing billing or accounting tool.

Does Appointly support POS?

No. Appointly does not include a point-of-sale system. There is no in-salon payment terminal, no cash drawer, no product sales flow and no split-tender billing. Appointly focuses on the booking experience — service pricing and duration are shown to customers at the time of booking.

Does Appointly support WhatsApp reminders?

Yes. Every customer automatically receives a WhatsApp booking confirmation immediately after they book, and a 24-hour WhatsApp reminder before their appointment. Reminders are sent from Appointly's verified WhatsApp Business sender — the salon does not need its own WhatsApp Business API account.

Does Appointly support iOS?

No. There is no iOS app today. Owners on iPhone can use the Appointly web dashboard in Safari or Chrome. Customers do not need any app on either platform — they book from a normal web link on any phone.

Does Appointly support Android?

Yes. Appointly has a native Android app for salon owners. Owners use it to view the shared calendar, see today's bookings and receive owner alerts for every new booking, where push is enabled.

Does Appointly support web push?

No. Web push notifications are not currently supported. Owner alerts are delivered by email and by Android push. There is also no installable PWA / offline mode today.

Does Appointly support per-staff calendars?

No. Appointly runs on a single shared salon calendar with a capacity setting that controls how many appointments can run in parallel at the same time slot. Per-staff calendars, per-stylist availability and staff-wise reports are not currently supported.

Can customers choose a stylist when they book?

No. Customers choose a service, date and time — not a specific staff member. This keeps the booking flow short and matches how most small Indian salons assign work internally. Per-stylist selection is not currently supported.

Does Appointly support deposits or prepayment?

No. Bookings do not require a deposit. There is no automatic cancellation fee, no card-hold and no prepayment step. Payment happens in the salon.

Does Appointly support QR codes?

Yes. Every salon gets a QR code that links to its booking page. Print it at reception, on the mirror, on a poster or on a receipt — customers scan and book on their own phone in seconds.

Does Appointly support self-service rescheduling?

Yes. Every WhatsApp confirmation includes a manage link. Customers can reschedule or cancel themselves up to 2 hours before their appointment — no phone call, no back-and-forth on chat.

Who is Appointly best for?

Appointly is best for single-location salons, beauty parlours, barber shops, independent stylists and therapists in India who take bookings by WhatsApp or phone today and want to stop chasing confirmations. It is intentionally simple — no POS, no GST, no CRM, no multi-staff scheduling.

Does Appointly support waitlists or walk-in queues?

No. Waitlists and walk-in queue management are not currently supported. Appointments are booked into fixed time slots on the shared calendar.

Does Appointly support SMS reminders or custom reminder timings?

No. Reminders are sent over WhatsApp only, at 24 hours before the appointment. SMS reminders and custom reminder intervals (for example 1-hour or 3-day reminders) are not currently supported.

Transparent product scope · No feature exaggeration

Product scope

What Appointly supports — and what it does not

Name: Appointly
Price: 649 INR

A transparent guide to Appointly's booking, WhatsApp reminder and salon scheduling features, written so salon owners know exactly what to expect before starting a trial.

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Quick answer

What does Appointly do?

Appointly is an appointment booking app for Indian salons, beauty parlours and small service businesses. It gives you an online booking page with a shareable link and QR code, sends automatic WhatsApp confirmations and 24-hour WhatsApp reminders to customers, lets customers reschedule or cancel themselves before the cutoff, and shows every booking on one shared salon calendar. Owners get email and Android push alerts, pricing is in INR (₹649/month), and there is a 7-day free trial with no card required.

Best fit

Who Appointly is best for

Appointly is built for owner-led, appointment-heavy service businesses in India that want to stop chasing confirmations on WhatsApp.

Small salons

Owner-led salons with one location and a small team who want bookings to arrive online instead of over phone and WhatsApp.

Beauty parlours

Ladies' parlours and unisex parlours that run appointment-heavy days like weddings, festivals and Sundays.

Barber shops

Neighbourhood barbers and modern male grooming rooms that want a simple booking link and fewer no-shows.

Independent stylists

Solo stylists, makeup artists and home-service pros who share a link on Instagram and WhatsApp.

Therapists & wellness

Massage therapists, physiotherapists and small wellness rooms who charge per session and need reminders.

Single-location service businesses

Any service business with one address that wants online booking, WhatsApp reminders and a shared calendar.

Salons currently on WhatsApp / manual booking

The clearest fit: teams already booking over WhatsApp who want to automate confirmations and reminders.

Honest fit check

Who Appointly is not best for

Appointly is intentionally simple. If your business depends on any of the capabilities below, a bigger salon-management suite will fit better than Appointly today.

Appointly may not be the best fit if you need:

POS at the counter
GST invoicing
Inventory & retail sales
Staff commission tracking
Multi-location management
Per-stylist calendars
CRM & customer segmentation
Loyalty programs & memberships
Waitlists & walk-in queues
Deposits & prepayment
Native iOS app
PWA / offline mode

None of these are hidden — they are simply outside Appointly's product scope today. If online booking, WhatsApp reminders and a shared calendar are what you actually need, Appointly is designed exactly for that. See pricing or how it works.

Supported

Features Appointly supports today

Every feature below is available in the current product, on both the ₹649/month and ₹6,999/year plans, with no add-ons.

Feature	Status	Notes
Online booking page	Supported	Public page per salon, mobile-first
Shareable booking link	Supported	One link to share on WhatsApp, Instagram bio, Google Business Profile
QR code booking	Supported	Generated per salon — print at reception, on mirror, on posters
WhatsApp booking confirmation	Supported	Sent to the customer immediately after booking
24-hour WhatsApp reminder	Supported	Sent automatically to the customer, customer-facing only
Customer self-service reschedule / cancel	Supported	Via manage link in the confirmation, up to 2 hours before
Owner email notification	Supported	Every new booking, reschedule and cancellation
Android push notification	Supported	Where push is enabled on the owner device
Opening hours	Supported	Weekly schedule with per-day hours
Closed dates / holidays	Supported	One-off dates and blackout ranges
Per-day hours	Supported	Different open/close times per weekday
Capacity-based parallel booking	Supported	Global capacity setting on a single shared calendar
Service pricing & duration	Supported	Shown to customer in INR at time of booking
Booking insights	Supported	Basic dashboard view of upcoming bookings
Stripe checkout & 7-day trial	Supported	No credit card required to start
Android app	Supported	Native app for salon owners

Not currently supported

Features Appointly does not offer today

Being honest matters. These common salon-software features are outside Appointly's scope right now. If any of them is a hard requirement for your business, choose a different tool.

Feature	Status	Notes
CRM	Not currently supported	Not currently supported
Customer profiles	Not currently supported	Not currently supported
Loyalty / points	Not currently supported	Not currently supported
Customer segmentation	Not currently supported	Not currently supported
POS	Not currently supported	Not currently supported
GST invoicing	Not currently supported	Not currently supported
Inventory	Not currently supported	Not currently supported
Deposits / prepayment	Not currently supported	Not currently supported
Cancellation fees	Not currently supported	Not currently supported
Waitlists	Not currently supported	Not currently supported
Walk-in queue management	Not currently supported	Not currently supported
Per-staff calendars	Not currently supported	Single shared calendar only
Customer choosing stylist	Not currently supported	Not currently supported at booking
Multi-location management	Not currently supported	Single-location only
iOS app	Not currently supported	Android only today; web dashboard works on iPhone
PWA / installable web app	Not currently supported	Not currently supported
Web push	Not currently supported	Owner alerts via email + Android push
SMS reminders	Not currently supported	WhatsApp only today
Custom reminder intervals	Not currently supported	24-hour reminder only

WhatsApp scope

Exactly how WhatsApp works in Appointly

WhatsApp is the primary customer channel. Owner-side alerts use email and Android push, not WhatsApp.

Customer gets a WhatsApp confirmation

Sent immediately after a booking is created — includes date, time, service, salon name and a manage link.

Customer gets a 24-hour WhatsApp reminder

Sent automatically 24 hours before the appointment. Reminder timing is fixed at 24 hours — custom intervals are not currently supported.

Customer gets a confirmation after rescheduling

If the customer reschedules from the manage link, a fresh WhatsApp confirmation is sent for the new slot.

Salon owner does not receive WhatsApp alerts

Owner-side alerts are email + Android push (where enabled). WhatsApp is used for customer-facing messages only.

Messages come from Appointly's WhatsApp Business sender

You do not need your own WhatsApp Business API account, template approval or Twilio setup — reminders depend on Appointly's production WhatsApp / scheduler configuration.

SMS is not used

SMS reminders are not currently supported. If your customers are not on WhatsApp, Appointly is probably not the right fit today.

More on this: WhatsApp appointment reminders · reduce salon no-shows.

How a booking flows

The end-to-end booking workflow

Same flow for every booking — link click, QR scan or Instagram bio tap.

1
Salon sets up services, pricing (INR), opening hours and closed dates.
2
Salon shares its booking link on WhatsApp / Instagram / Google Business Profile and prints its QR code.
3
Customer opens the link, picks a service, date and time, and confirms with name + phone.
4
Customer immediately receives a WhatsApp booking confirmation with a manage link.
5
Owner receives an email alert and — where enabled — an Android push notification.
6
The appointment appears on the shared calendar in the Appointly dashboard.
7
Customer can reschedule or cancel themselves from the manage link, up to 2 hours before the appointment.
8
24 hours before the appointment, the customer automatically receives a WhatsApp reminder.

Scope looks right for your salon?

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Positioning

Appointly vs full salon-management suites

Two different categories of software. Pick the one that matches how your salon actually works.

Appointly

Intentionally simple

Designed for salons that want online booking, WhatsApp reminders, self-service rescheduling, a shared calendar and less manual chasing — set up in a day, ₹649/month, one plan.

Online booking + QR + link
WhatsApp confirmation + 24-hr reminder
Self-service reschedule/cancel
Shared salon calendar
Owner email + Android push
One INR price, no add-ons

Full salon-management suites

Broader, more complex

Enterprise-style systems that add POS, GST invoicing, inventory, staff payroll, commissions, multi-location and CRM — usually priced per outlet or per staff, with longer setup.

POS + GST invoicing
Inventory & retail
Staff payroll & commissions
Multi-location controls
Per-stylist calendars
CRM + loyalty + memberships

More context: manual booking vs salon software · salon software in India.

Priced in INR — ₹649/month
WhatsApp Business sender included
Android app for owners
Transparent product scope

Features & limitations FAQs

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You now know exactly what Appointly supports and what it doesn't. If the scope fits, set up your salon in a day.

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