Glossary
Booking confirmation
The message sent immediately after a booking is created, confirming the service, date and time.
Written by
Product, engineering and support at Appointly
The Appointly editorial team is made up of the people building, supporting and using Appointly every day. Articles are written by the team, then reviewed against the Product Capability Report before publishing so every claim maps to a real, shipped feature. Appointly is built and operated by Eide Systemhub (Org.nr 933597598).
- Category:
- Glossary
- Reading time:
- 3 min read
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- Reviewed for product accuracy:
Product claims on this page are checked against Appointly's internal Product Capability Report before publishing. See our editorial policy and features and limitations for scope.
Definition
A booking confirmation is the receipt of a scheduled appointment. It closes the loop for the customer — they know the salon received the request, the slot is held, and what was booked — and reduces duplicate DMs asking 'did you get my booking?'.
Why it matters
Confirmations remove uncertainty. When the customer sees the slot in writing, they stop chasing and the salon stops fielding 'did it go through?' messages.
Common misconceptions
| Common claim | Reality |
|---|---|
| An SMS confirmation is fine. | In India, WhatsApp read rates are meaningfully higher than SMS and customers reply on the same thread. Appointly uses WhatsApp for confirmations. |
How Appointly handles this
Every booking triggers an immediate WhatsApp confirmation to the customer with service, staff (if selected), date and time.
Related terms
- Appointment reminder
An automated message sent to a customer before their appointment so they show up on time.
- Booking page
A public web page where a customer can pick a service, date and time slot to schedule an appointment.
- WhatsApp reminder
An appointment reminder sent as a WhatsApp message instead of SMS or email.
Related articles
FAQ
Is the confirmation sent on both WhatsApp and SMS?
Appointly sends confirmations over WhatsApp. SMS is not currently supported.
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